– Josephine & Lucy

This policy applies to all orders placed on josephineandlucy.com and delivered within the United States. All amounts are in US dollars (USD).

Summary

Shipping destinations: United States only
Shipping cost: free on all orders
Order cut-off time: 11:59 PM Eastern Time (ET), Monday to Friday
Processing time: 1–3 business days (Monday to Friday)
Transit time: 5–9 business days (Monday to Friday)
Total delivery time: 6–12 business days
Tracking: included with every order

Order cut-off time

Orders placed before 11:59 PM Eastern Time (ET) on a business day are processed starting that day. Orders placed on Saturday, Sunday or after the cut-off time are processed starting the next business day.

Processing and delivery

Processing takes 1 to 3 business days. During this time, your order is prepared, packed and handed over to the carrier.

After shipping, delivery takes 5 to 9 business days. The total delivery time is 6 to 12 business days from the moment you place your order.

Order tracking

As soon as your order has shipped, we send you a shipping confirmation email with your tracking number, so you can follow your package until it arrives.

Delays, lost or damaged packages

If your order has not arrived within 12 business days, or your tracking has not updated for 7 business days, please email us at support@josephineandlucy.com with your order number. We will investigate with the carrier. If your package is confirmed lost, we send a replacement or issue a full refund, whichever you prefer.

If your order arrives damaged, please email us within 30 days of receiving it, with your order number and photos of the item and packaging.

Incorrect shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible with your order number. We can change the address as long as your order has not shipped yet.

Returns

Please email us first at support@josephineandlucy.com with your order number. We send you the return instructions and the return address by email. See our Return & Refund Policy for all details.

Contact

Email: support@josephineandlucy.com
Response time: within 24 hours on business days

Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed