– Josephine & Lucy

Last updated: October 7, 2026

This policy applies to all orders placed on josephineandlucy.com and delivered within the United States. All amounts are in US dollars (USD), the currency of our store.

Summary

Return window: 30 days from the date you receive your order
Return method: by mail (parcel shipment)
Return label: not included; you arrange the shipment yourself
Return shipping cost: paid by you, except for defective, damaged or incorrect items
Restocking fee: $0.00, we do not charge a restocking fee
Refund timeframe: within 7 business days after your return has arrived and has been checked
Exchanges: handled as a return followed by a new order

Items eligible for return

Standard returns. Any item from josephineandlucy.com can be returned if it is not right for you, as long as it is unworn, unwashed, unaltered and in its original condition, with all tags attached and in its original packaging. Trying an item on, as you would in a fitting room, is fine.

Defective, damaged or incorrect items. If your item is defective, damaged during shipping or not what you ordered, you can return it even if it has been opened or worn. We then cover the full return cost, and you choose between a replacement or a full refund.

Exclusions. We may refuse a return if the item has clearly been worn, washed or damaged after delivery. If that happens, we contact you first, and you can ask us to send the item back to you at your own cost.

Required product condition

For a standard return, the item must be in the same condition as when you received it, with all tags and the original packaging. Packaging that was opened carefully is fine. If the packaging is destroyed or missing, the refund may be reduced by the resulting loss in value.

How to start a return

Email us at support@josephineandlucy.com within 30 days of receiving your order.
Include your order number, your full name, your address, the item(s) you want to return and the reason. Add one or two photos if the item is damaged or defective.
We reply within 24 hours on business days with the return address and instructions.
Pack the item carefully and send it to the address we provided. We recommend a tracked shipment, because a lost parcel without proof of shipping cannot be refunded.

Please wait for our return instructions before shipping your item.

Return shipping and labels

We do not provide a prepaid return label. You choose a carrier and pay for the return shipment yourself. The cost depends on the carrier and the size and weight of your parcel.

If your item is defective, damaged or incorrect, we cover the full return cost and tell you exactly what to do.

We do not charge a restocking fee ($0.00).

Refunds

When your return arrives, we check the item. If it meets the conditions above, we refund the payment to your original payment method within 7 business days. We send you an email as soon as the refund has been processed.

The refund covers the price of the item. Shipping is free at our store, so there are no original shipping costs to refund. You do not pay any fee for the refund.

Your bank or card provider may need a few extra business days before the amount appears in your account.

Exchanges

We do not offer direct exchanges. For a different size or item, return the original item as described above and place a new order. This is the fastest way: your new order ships right away, without waiting for the return.

Changing or canceling an order

As long as your order has not shipped, we can change or cancel it. Email us as soon as possible with your order number. Once your order has shipped, it cannot be stopped; please wait for delivery and then follow the return procedure above.

Complaints

Not satisfied? Please email us first at support@josephineandlucy.com. We take every complaint seriously and aim to solve it with you directly.

Contact

Email: support@josephineandlucy.com
Response time: within 24 hours on business days

Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed

See also: Shipping Policy · FAQ · Contact